Website: [www.jewelryer.com]
1. Shipping Regions
We currently ship orders to the following regions:
[List countries/regions, e.g. United States, Canada, United Kingdom, Australia, European Union countries]
2. Processing Time
All orders require 1–3 business days for processing and handling before shipment.
Processing time excludes weekends and public holidays.
3. Shipping Methods & Delivery Time
We offer multiple shipping options for your choice:
- Standard Shipping: Estimated delivery: 7–15 business days
- Express Shipping: Estimated delivery: 3–7 business days
Delivery times are estimated and not guaranteed, which may be affected by customs, weather, logistics delays or local postal services.
4. Shipping Costs
Free Shipping: We offer free standard shipping for all orders over $[XX] to eligible regions.
5. Order Tracking
Once your order is shipped, we will send a confirmation email with a unique tracking number and tracking link.
You can track your package status online anytime.
6. Customs & Import Duties
Buyers are responsible for all applicable import taxes, duties, tariffs and customs clearance fees charged by your local government. We will not cover these extra charges.
7. Undeliverable & Returned Packages
- If a package is returned to us due to incorrect address, recipient refusal, or failed delivery, the buyer will bear the return shipping cost and reshipping fee.
- We will hold returned packages for 14 days. If no reship request is received within the period, we will process a partial refund (original shipping fee non-refundable).
8. Lost or Stolen Packages
Once the carrier confirms successful delivery to the shipping address, we are not responsible for lost or stolen packages.
If your package is missing in transit, please contact us first, and we will assist you to file a claim with the logistics provider.
9. Address Modification
Please double-check your shipping address before checkout. Address changes are not allowed after the order has been processed or shipped.
10. Contact Us
If you have any questions about shipping, please contact us at:
Email: [[email protected]]